Responsible Gaming

Hard Rock Hotel & Casino Lake Tahoe is committed to ongoing efforts to promote an atmosphere of responsible gaming.

Included in the efforts to promote responsible gaming, we’d like to highlight the program, PlayersEdge.
PlayersEdge is a comprehensive education program for players who want to improve their casino experiences. It is defined to prevent and mitigate harmful gambling by promoting informed choices, positive play, and understanding of risks.
For more information about PlayersEdge, visit https://playersedge.org/

For problem gambling information and assistance, call the 24-hour confidential Problem Gamblers HelpLine at 1-800-522-4700, or visit www.nevadacouncil.org

Gaming is part of our business. Responsible gaming is part of our reputation. In an ongoing effort to promote an atmosphere of responsible gaming, Hard Rock Hotel & Casino Lake Tahoe is committed to:

• Educating our employees to recognize problem gambling and providing them with the resources to help themselves and others.
• Providing information and assistance to our guests.
• Participating in industry-wide programs and initiatives to increase awareness nationally and in the community at large.
• Preventing underage gambling, drinking and tobacco use.

Know the Signs

Despite all the consequences, compulsive gamblers will go to great lengths to deny and even cover up their problem. Could you be at risk? Ask yourself these questions as identified by the National Council on Problem Gaming:

• Have you often gambled longer than you had planned?
• Have you often gambled until your last dollar was gone?
• Have thoughts of gambling caused you to lose sleep?
• Have you used your income or savings to gamble while letting bills go unpaid?
• Have you made repeated, unsuccessful attempts to stop gambling?
• Have you broken the law or considered breaking the law to finance your gambling?
• Have you borrowed money to finance your gambling?
• Have you felt depressed or suicidal because of your gambling losses?
• Have you been remorseful after gambling?
• Have you gambled to get money to meet your financial obligations?
• If you believe you have a gambling problem, please call the hotline at 1-800-522-4700

Myth Awareness

Myths

• If a game has a 95% payout percentage I will only lose 5% of my money
• A gambling system can help you beat the casino
• If a number has not come up on roulette it must be due to come up
• A slot machine will not pay out for a while after a jackpot
• If you are on a losing streak and you continue to play, your luck will change
• Pulling the handle on a slot machine gives a better chance of winning
• Gambling is a way to become wealthy
• Tracking previous outcomes gives you a better chance of winning
• Slot machine payout percentage change based on the time of day
• Casinos pump oxygen onto the gaming floor to keep players awake
• If you use a slot card the machine will not pay out as well
• Counting cards in baccarat is a way to beat the casino
• Changing your bet size on a slot machine increases your chance of winning

Facts

• Over the long term the casino will always win
• Each outcome on a slot machine is randomly determined by a computer
• The next outcome is in no way affected by previous outcomes
• There is no system that can change the house edge
• Each outcome on a slot machine is not determined by prior outcomes
• Gambling can be addictive

Self-Restriction / Self-Exclusion

The Hard Rock Hotel & Casino Lake Tahoe truly hopes that all guests enjoy the exciting entertainment of gaming while visiting our casino. However, if you feel that you have a gambling problem, we are committed to assisting you to avoid gaming.

A part of our great guest service, we can, at your request, restrict guests like yourself from gaming, and engaging in, or receiving, casino player services and player club privileges.

Upon completion of the Patron’s Request to Self-Exclude form advising the casino of your desire to self-exclude your access to gaming and related casino privileges programs and services, the casino will make every reasonable effort to prohibit your access to gaming casino player services and player card programs. All check cashing privileges, issuance of casino credit, participation in direct mail marketing of gaming opportunities and casino promotional specials, and membership in player recognition programs such as the Hard Rock Hotel & Casino Lake Tahoe Backstage Pass Card will cease. No further points, rewards or benefits will be accumulated or redeemed and all existing accrued points will be forfeited. You will not be eligible for any type of complimentary item allowance or service, including participation in junkets. You are, however, welcome to use our hotels, restaurants, spa, entertainment and shopping facilities, provided that the use of these amenities is at your own expense (no “comps” may be used).

The Patron s Request to Self-Exclude or the Waiver and Release forms may be obtained from the Casino Cage. The form must be completely filled out and returned to the Casino Cage with valid identification credentials.

The self-exclusion will become effective within five (5) days of receipt of your written request. We will also stop sending new direct mail to you. However, keep in mind that, if direct mail is already in the mailing process, it cannot be stopped.

This election, once made, may not be revoked, rescinded or modified for any reason until at least sixty (60) days have elapsed since the date the self-exclusion became effective. Once you decided to exclude yourself, your exclusion from gaming and related services will be forever permanent, unless later rescinded by you on the form approved by the Hard Rock Hotel & Casino Lake Tahoe .

If you elect to participate in the Responsible Gaming Program, you do so voluntarily and on your own behalf. This election may not be made by a spouse or family member. If you elect to be self-excluded, you must refrain from gambling or seeking any revoked privileges or services after the effective date.

Questions concerning this program or the completion of the Patron s Request to Self-Exclude or the Waiver and Release should be directed to the Director of Cage Operations or the Cage Supervisor on duty. The Hard Rock Hotel & Casino Lake Tahoe hopes that our Responsible Gaming Program will be helpful to those guests who need assistance.

Underaged Gambling and Unattended Children

The Hard Rock Hotel & Casino Lake Tahoe takes seriously its role in preventing underage gambling and protecting those children who are left unattended by their parents or guardians while visiting. The Hard Rock Hotel & Casino Lake Tahoe is committed to see that the existing laws on underage gambling are strictly enforced so that there is accountability imposed on the illegal acts of the minor.

The Hard Rock Hotel & Casino Lake Tahoe recognizes that a safe and enjoyable environment is important to all its guests. This is especially important for children. The Hard Rock Hotel & Casino Lake Tahoe has in place operational policies and procedures that require all employees to watch for the safety of unattended children. When a child is left unattended, the Hard Rock Hotel & Casino Lake Tahoe has procedures which attempt to reunite the child with his or her parent or guardian. If the parent or guardian cannot be located within one hour, local law enforcement will be contacted and the child will be turned over to their care and custody.

As part of the Responsible Gaming Program, employees working in relevant areas are to receive training on the appropriate procedures to deal with the issue of unattended children. Appropriate signage will be placed in and around the casino floor and pool as well as other areas so as to better communicate the Hard Rock Hotel & Casino Lake Tahoe’s policy on unattended children.

Responsible Alcoholic Beverage Service

The Hard Rock Hotel & Casino Lake Tahoe requires its employees to strictly comply with state and local alcoholic beverage control laws and regulations regarding the sale, service and delivery of alcoholic beverages to its guests. The Hard Rock Hotel & Casino Lake Tahoe does not allow any employee too knowingly:

• Serve or allow the service of alcoholic beverages to a person who is visibly intoxicated or who is under the age of 21 years old.

• Allow any visibly intoxicated person to wager, bet or otherwise participate in any game.

For problem gambling information and assistance, call the 24-hour confidential Problem Gamblers HelpLine at 1-800-522-4700, or visit www.nevadacouncil.org